Frequently Asked Questions: 

What treatments can I get at the spas?
It depends on your personal needs and will be decided after the consultation with the SPA DOCTOR. He or she will prescribe a customized treatment protocol after the examination and consultation with you. 

Can I select what treatments I want to include in my spa package?
Yes you can together with the doctor. Depending on your personal situation the doctor and you together will decide on the treatment plan. Upon arrival before you can start your treatment protocol you will be seen by a spa doctor specialist. They speak English and other languages. You can tell your complaints so the doctor can prescribe the best treatment plan for your condition.

What if I do not have a medical condition?
You can still benefit from the treatments. Massages, different types of baths, ozone and the different type of water treatments are all useful for general rejuvenation, stress relieve. Bathing in the thermal waters high in trace elements is excellent for detoxification. The drinking cures help you with intestinal cleansing and digestion. All of our spas are located in relaxing and serene surroundings where the environment will also contribute for improvement of your general well-being.

Are all treatments medical?
No, in addition to the treatments that are part of your spa package, you can also order additional "fancy" and beauty treatments like facials, shiatsu, watsu and other type of massages locally. Some spas offer in-house cosmetic surgeries and dental work or can refer you to the best local clinique. Why not try a general makeover while on a relaxing holiday?

How many treatments should I have?
It all depends on your condition. If you have a more serious condition, you will be given more treatments. Usually the average number of treatmnet per day is around 2 or 3 in addition to the drinking cure or diet plan.

Will there be enough time for sightseeing and other activities?
You treatments are by appointment. After the initial consultation with the doctor, you will be able to book your treatments in advance. If you want to take a few days off for local sightseeing, you can book your treatments accordingly.

How long should I stay in a spa?
As long as you can. For people with more serious conditions, the recommended length of stay is minimum 3 weeks. We suggest to stay with mild conditions for a week.

Why should I book my spa holiday with your company?
Because we are the experts. We have been using these spas for many years and have personally visited and tried them. With our first hand knowledge we can give you individual advises regarding which spa would be the most beneficial to you based on your condition and individual needs. We are also completely automated and able to deliver documents to you promptly.

In what currencies are the tours/packages listed on the website?
Most of them are listed in Euros since all European suppliers accept payments only in Euros.
The top left hand box of each price chart indicates that the prices are in Euros or US dollars. As you will notice, there is a little star beside the US$ sign. If you scroll down below the price chart, you will find the explanation. * means, US dollar rate varies depending on the exchange rate. There are minor variations in the US$ price from day-to-day. Right now 1 euro = 1.3 US$

What other currencies can I use for payment?
We also accept Canadian dollars. If the payment is by credit card, the credit card companies automatically convert the funds for you into your local currency. Most credit card companies charge a small conversion fee of around 2-2.5%. You can check the exact percentage by phoning your credit card company.

Can I pay by check? 
Personal checks are accepted up to 90 days before departure. Within 90 days you can send  cashiers checks, money orders or bank transfers in US or Canadian funds

What credit cards can I use for payment?
Visa, Master Card AX

How do I receive my documents?
The invoice and the optional cancellation insurance form will be issued and emailed or mailed to you upon confirmation of the booking. Final documents are issued as soon as we receive full payment. Most vouchers are sent to you as email attachments or can be sent by mail as well.

When is the final payment due?
For most packages we require final payment 40 days before departure. You will be advised about your final payment date at the time of reservation. If you have less than 40 days before your tour/package starting date, full payment is required upon booking

I am insecure about booking on internet. How can you assure me that my reservation is in order?
You will receive our official invoice with all the details of our company including registration and tax account numbers. All vouchers show the contacts of the local hotels/spas and other suppliers  with contact names and emergency phone numbers. You can call those numbers any time before departure to verify that your reservation is in order.

I am not familiar with your company. Can I get references?
Yes, if you contact us, we will give you phone numbers of several European government tourist boards or consulates as well as the main phone number of the travel agency licensing office. We are not allowed to give out private passengers' phone numbers. You can also check our testimonials page   or the about us page

How can I make sure I read the rates correctly?
All rates for all packages are listed per person based on 2 people sharing the room. If you travel alone single rate applies. You have to look for the double rate if you have 2 people in your party, and for the triple rate if there are 3 of you. Most times cost varies depending on seasonalities. All price charts give rates for all seasons usually for a one-year period. Rates are usually listed as one price per season with single supplement specified as an extra cost. If something is not clear, please send us an email or call us toll free at
1 800 838 6860 Monday-Friday. We are closed on Saturdays and Sundays

What exactly is the single supplement?
The published rate of a package is always calculated per person but based on 2 people sharing the same room throughout the stay. Single supplement is an additional cost on top of the package rate that single people who wish to stay in a single room during the duration of the trip would have to pay.
E.g. Tour rate is listed as euro 1000, single supplement as euro 200. It means if you are traveling alone on this tour, you pay euro 1200. However, if a friend joins you, you would only have to pay euro 1000. Your friend also pays the same amount.

Can I avoid paying the single supplement if I am willing to share my room with an other single person on the tour?
No, we do not handle single matching. We do not know the tour members personally. We are not aware of their sleeping or washroom habits and do not wish to disappoint our clients with incompatible roommates.  We suggest you travel with a friend or family member if you wish to avoid paying for the single supplement.